Refund and Return Policy

Refund and Return Policy

Effective Date: [2024-11-05]

At ECHO W FASHION, we aim to provide high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund and Return Policy below.

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, unwashed, and in their original condition with tags attached.
  • Sale items, gift cards, and final clearance items are not eligible for return.

2. Refund Options

  • Refunds will be issued to the original payment method.
  • Please allow 7-10 business days for the refund to appear in your account.
  • Shipping fees are non-refundable unless the item is defective or we made an error.

3. How to Initiate a Return

  1. Contact our customer service team at [Insert Email Address] or via our website contact form.
  2. Provide your order number and details about the item(s) you wish to return.
  3. We will provide you with a return authorization and instructions for shipping the item back to us.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made an error.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

5. Exchanges

  • If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.
  • Exchanges are subject to stock availability.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving the item.
  • We will arrange for a replacement or issue a full refund, including shipping fees.

7. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items.
  • Gift cards.
  • Personal care items (e.g., earrings, undergarments).

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

  • Company Name: ECHO W FASHION
  • Address: 2073 LA ORINDA PL, CONCORD, CA 94518
  • Email: [[email protected]]
  • Phone: [+1-800-829-4933]

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